First and foremost, you'll want to make sure that the bilingual virtual receptionist you're considering is actually bilingual. The best way to do this is to have a current foreign language speaker talk to them in the necessary tongue. You can also ask for a resume or CV that outlines their language skills or take a proficiency test.
Next, it's also important to consider whether or not the bilingual receptionist you're thinking of hiring is a good fit for your company. You'll want to make sure that they have the same values as your organization, and that they will be a good cultural fit. The last thing you want is to hire someone who doesn't mesh well with your team!
Finally, you'll also want to consider their customer service skills. After all, they'll be the first point of contact for your customers! Make sure to ask them about their customer service experience, and see how they respond to difficult questions or situations.
Now that we've gone over some tips for hiring a bilingual virtual receptionist, let's compare them to in-house receptionists.
In-house receptionists are great if you have the space and budget for them. However, they can be expensive, and you'll need to constantly manage them daily. Virtual receptionists, on the other hand, are much more affordable and aren't managed by you. You don't have to pay the salary and benefits that an in-house receptionist would require. You also only pay for the time they're on the phone!
Another advantage of virtual receptionists is that they can often work odd hours or weekends, which is great for businesses that need to answer calls 24/7. In-house receptionists typically have set hours, and it can be difficult to find someone willing to pick up the phone at 3AM!
Save time: Bilingual virtual receptionists can help save you time by handling calls in multiple languages. This way, you don't have to waste time grabbing a Spanish speaker in the office to translate (we've all been there!)
Increase customer satisfaction: Spanish-speaking virtual receptionists can provide a better customer experience by being able to communicate with your customers in their native language. This often helps with communication and provides a better customer experience.
Handle more calls: With a bilingual virtual receptionist on your team, you can handle more calls! More manpower means more calls answered.
There are many benefits to having bilingual virtual receptionists on your team. These are just a few of the most common ones! If you're thinking about hiring a bilingual virtual receptionist, we can help!